Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays). During peak periods, delays may occur.

Domestic Shipping (Australia)
    •    Standard Shipping: approximately 2-3 business days (after the order is confirmed and processed)
    •    Express Shipping (if available): approximately 1–3 business days
Tracking is provided via email once your order is dispatched.

International shipping (New Zealand)
    •    Standard Shipping: approximately 4-7 business days (after the order is confirmed and processed)
    •    Express Shipping (if available): approximately 2-5 business days
Tracking is provided via email once your order is dispatched.

Estimate is based on standard delivery times between metropolitan areas of major cities. Excludes public holidays (unless otherwise indicated) and time in customs if applicable, and may be subject to delay due to causes outside of courier control.

Shipping Rates

Shipping fees are calculated at checkout based on your location and the size/weight of the items.

Delivery Issues

We are not liable for delays caused by couriers, customs, or incorrect shipping details entered by the customer.

If your order is lost or arrives damaged, please contact us within 7 days of receipt.