Terms of service

Terms of Service

1. Introduction

This website is operated by RG Room (ABN 89 477 390 012), a registered business in Australia. These Terms of Service govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these terms.

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2. Eligibility

You must be at least 18 years old to place an order. If you are under 18, you may only use our store with the involvement of a parent or guardian.

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3. Orders
    •    All orders are subject to acceptance and availability.
    •    We reserve the right to refuse or cancel any order for reasons including suspected fraud, product unavailability, or pricing errors.
    •    Prices are listed in Australian Dollars (AUD) and, if applicable, include GST.

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4. Payment

We accept payment via the methods displayed at checkout (Shopify Payments, PayPal, etc.). Your order will only be processed once payment is received in full.

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5. Shipping

Shipping times and rates are outlined in our Shipping Policy.
We are not responsible for delays caused by couriers, customs clearance, or events beyond our control.

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6. Returns & Refunds

Our Returns & Refunds Policy applies to all purchases. Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose.

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7. Product Information

We make every effort to ensure product descriptions and images are accurate. However, minor variations (e.g. colour or size) may occur due to manufacturing processes or display settings.

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8. Intellectual Property

All images, logos, designs, and text on our site are our property or used with permission. You may not copy, reproduce, or distribute our content without prior written consent.

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9. Limitation of Liability

To the extent permitted by law:
    •    We are not liable for any indirect, incidental, or consequential damages arising from the use of our store or products.
    •    Our total liability for any claim will not exceed the purchase price of the product in question.

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10. Governing Law

These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Victoria.

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11. Changes to These Terms

We may update these Terms of Service at any time. Updates will be posted on this page, and continued use of our store will be deemed acceptance of the updated terms.

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12. Contact Us

If you have any questions about these terms, please contact us at:
shop@rgroom.com.au